Terms of Service
Effective Date: 1 July 2026
Welcome to Lumio.
These Terms of Service govern your access to and use of the Lumio platform ("Service"). By creating an account or using the Service, you agree to these Terms.
1. About Lumio
Lumio is a cloud-based platform that allows users to create, publish and embed interactive visual presentations, including floor plans, site plans and other image-based experiences.
2. Accounts
- You are responsible for maintaining the security of your account.
- You must provide accurate information during registration.
- You are responsible for all activity under your account.
3. Subscription Plans
- Lumio offers Free and paid subscription plans.
- Paid subscriptions renew automatically until cancelled.
- Pricing may change in the future. Existing subscribers will be notified before any pricing changes take effect.
4. Payments
- Payments are securely processed by Stripe.
- Lumio does not collect or store payment card information.
- Refunds are handled in accordance with applicable consumer laws.
5. User Content
You retain ownership of all content you upload, including:
- Images
- Floor plans
- Brochures
- Text
- Specifications
By uploading content, you grant Lumio permission to store and deliver that content as necessary to provide the Service.
6. Acceptable Use
You agree not to:
- Upload unlawful content
- Upload copyrighted material you do not own or have permission to use
- Attempt to interfere with the Service
- Reverse engineer or misuse the platform
- Use Lumio for illegal purposes
7. Availability
We aim to provide reliable service but cannot guarantee uninterrupted availability.
Maintenance or outages may occasionally occur.
8. Limitation of Liability
Lumio is provided "as is".
To the maximum extent permitted by law, Lumio is not liable for indirect or consequential damages arising from use of the Service.
9. Termination
- You may cancel your subscription at any time.
- Lumio may suspend or terminate accounts that violate these Terms.
10. Changes
We may update these Terms from time to time.
Continued use of the Service constitutes acceptance of the updated Terms.
11. Contact
For support: support@lumioapp.dev