Privacy Policy
Effective Date: 1 July 2026
Your privacy is important to us. This Privacy Policy explains how Lumio collects and uses your information.
1. Information We Collect
Account information:
- Name
- Email address
Project information:
- Floor plans
- Images
- Brochures
- Specifications
- Descriptions
Technical information:
- Browser
- Device
- IP address
- Usage analytics
2. Payment Information
Payments are processed securely through Stripe.
Lumio does not store payment card details.
3. How We Use Information
We use your information to:
- Provide the Service
- Store your projects
- Authenticate your account
- Process subscriptions
- Improve Lumio
- Respond to support requests
- Send transactional emails (such as account verification and password reset)
4. Published Projects Are Public
When you publish a project, the floor plans, images, specifications, descriptions, and other content within it become publicly accessible to anyone with the shareable link, QR code, or embed. Published content is not private, and may be viewed, shared, or embedded by anyone who has access to it. Content in draft (unpublished) projects remains private to your account.
5. Data Storage
Your data is securely stored using cloud infrastructure.
Uploaded files are stored in secure cloud storage.
We retain your account and project data for as long as your account remains active. If you delete your account, we will delete your personal data and project content within 90 days, except where retention is required to comply with legal obligations, resolve disputes, or enforce our agreements.
6. Sharing Information
We do not sell your personal information.
Information may be shared only with trusted service providers required to operate Lumio, including:
- Stripe (payment processing)
- Our cloud infrastructure provider (data storage and hosting)
- Our email service provider (account and transactional emails)
7. International Data Transfers
Your information may be processed and stored in countries other than your own. Where required by law, we take steps to ensure appropriate safeguards are in place for any such transfers.
8. Security
We use industry-standard security measures including:
- HTTPS
- Secure authentication
- Encrypted connections
- Access controls
9. Your Rights
You may:
- Update your information
- Delete your account
- Request access to, correction of, or deletion of your personal data
- Request a copy of your personal data in a portable format
- Object to or request restriction of certain processing of your data
If you are located in the European Economic Area or United Kingdom, you have these rights under the General Data Protection Regulation (GDPR). If you are a California resident, you have similar rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to non-discrimination for exercising your privacy rights.
10. Children's Privacy
Lumio is not directed to, and is not intended for use by, anyone under the age of 18. We do not knowingly collect personal information from children.
11. Cookies and Similar Technologies
Lumio uses essential cookies and similar browser storage technologies required for authentication and operation of the Service.
12. Changes
We may update this Privacy Policy from time to time.